PRIVACY POLICY

Effective Date: [DD/MM/YYYY]

At VEXTRA (“VEXTRA”, “we”, “us” or “our”), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, create an account, place an order, contact us or use our products and services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use our website and services, we may collect the following information:

Personal Information

This may include:

• Full name;
• Billing and delivery address;
• Email address;
• Telephone or WhatsApp number;
• Account login information;
• Order and purchase history; and
• Information you provide when contacting us or requesting our services.

Transaction Information

When you make a purchase, we may collect information relating to:

• Products or services purchased;
• Order number;
• Payment status;
• Delivery information;
• Return, exchange or refund information;
• Warranty information; and
• Other transaction-related details.

Payment card information may be processed directly by our third-party payment provider. Where applicable, VEXTRA does not store complete payment card details on its own systems.

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address;
• Browser type and version;
• Device type;
• Operating system;
• Website pages visited;
• Date and time of visits;
• Referring website; and
• Other technical, analytical or usage information.

2. How We Use Your Information

We may use personal information for purposes including:

• Processing and fulfilling orders;
• Processing payments;
• Arranging deliveries;
• Providing installation, repair, maintenance and other technical services;
• Managing customer accounts;
• Responding to enquiries and requests;
• Providing customer support;
• Processing returns, exchanges, refunds and warranty claims;
• Improving our products, services and website;
• Detecting and preventing fraud or unauthorised activity;
• Maintaining website and system security;
• Sending service-related communications;
• Sending marketing communications where permitted by applicable law and where appropriate consent has been obtained; and
• Complying with applicable legal, regulatory and contractual requirements.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, performance and user experience.

Cookies may help us to:

• Remember user preferences;
• Keep products in your shopping cart;
• Understand website traffic and usage;
• Improve website performance;
• Analyse how visitors use our website; and
• Support relevant marketing or advertising activities where applicable.

You may adjust your browser settings to block or delete cookies. However, disabling certain cookies may affect the functionality or performance of some parts of our website.

4. How We Share Your Information

We may disclose or share personal information where reasonably necessary to provide our products and services, operate our business or comply with legal requirements.

This may include sharing information with:

• Payment processors and payment gateways;
• Courier and delivery companies;
• Manufacturers and distributors;
• Authorised service centres;
• Website hosting providers;
• IT and technical service providers;
• Marketing and analytics service providers;
• Professional advisers;
• Government authorities, regulators or law enforcement agencies where required or permitted by law; and
• Other service providers acting on our behalf.

We do not sell your personal information to third parties for their own unrelated commercial purposes.

5. Third-Party Services

Our website may use third-party services, including payment gateways, delivery providers, analytics tools, social media platforms, hosting providers and other technology services.

These third parties may process personal information in accordance with their own privacy policies and terms.

We encourage you to review the privacy policies of relevant third-party services before using them.

6. Marketing Communications

Where permitted by applicable law, VEXTRA may send you information about products, promotions, offers, services or other updates that may be relevant to you.

You may opt out of marketing communications at any time by:

• Following the unsubscribe instructions provided in the relevant communication;
• Contacting us directly; or
• Using any available communication or account preferences.

If you opt out of marketing communications, we may still send essential communications relating to your orders, payments, deliveries, accounts, warranties, services or other transactions.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure or destruction.

However, no method of transmission over the internet or electronic storage system is completely secure.

While we take reasonable steps to protect your information, we cannot guarantee absolute security of information transmitted through the internet.

8. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required or permitted by applicable law.

This may include retaining information to:

• Complete transactions;
• Provide products and services;
• Maintain business, financial and accounting records;
• Process warranty claims;
• Resolve complaints or disputes;
• Enforce our agreements and policies; and
• Comply with legal and regulatory obligations.

When personal information is no longer required, we may securely delete, destroy or anonymise it where appropriate.

9. Your Privacy Rights

Subject to applicable Malaysian law, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you;
• Request correction of inaccurate, incomplete or outdated information;
• Request information about how your personal information is being processed; and
• Withdraw consent where processing is based on consent, subject to applicable legal, contractual or other legitimate restrictions.

Requests should be submitted using the contact details provided in Section 14.

We may need to verify your identity before processing certain requests.

10. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent where such consent is required by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

11. International Data Transfers

Some of our service providers, technology platforms or business partners may process or store personal information outside Malaysia.

Where personal information is transferred outside Malaysia, we will take reasonable steps to ensure that the information is handled in accordance with applicable privacy and data protection requirements.

12. Links to Other Websites

Our website may contain links to third-party websites, platforms or services.

VEXTRA is not responsible for the privacy practices, security, content or policies of third-party websites.

We encourage you to review the privacy policy and terms of any third-party website before providing personal information or using its services.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, products, services, technology or applicable legal requirements.

Any updated version will be published on this page together with a revised effective date.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

14. Contact Us

If you have any questions, requests or concerns regarding this Privacy Policy or your personal information, please contact us:

VEXTRA
Address: D1-6-16, Solaris Dutamas, Jalan Dutamas 1, 50480 Kuala Lumpur, Malaysia
Phone / WhatsApp: +60 13-881 2207
Customer Service Email: vextracustomerservice@gmail.com

For privacy-related requests, please provide sufficient information for us to identify your request and verify your identity where necessary.