TERMS & CONDITIONS

Effective Date: [DD/MM/YYYY]

Welcome to VEXTRA (“VEXTRA”, “we”, “us”, “our” or “Company”). These Terms & Conditions govern your access to and use of our website and your purchase of products and services from VEXTRA.

By accessing our website, creating an account, placing an order or purchasing our products or services, you agree to be bound by these Terms & Conditions. If you do not agree with these Terms & Conditions, please do not use our website.

1. About Us

This website is operated by:

Company Name: VEXTRA
Registration No.: [SSM NUMBER]
Business Address: D1-6-16, Solaris Dutamas, Jalan Dutamas 1, 50480 Kuala Lumpur, Malaysia
Customer Service Email: vextracustomerservice@gmail.com
General Email: securetechintegrated@gmail.com
Phone / WhatsApp: +60 13-881 2207

2. Use of Our Website

You agree to use this website only for lawful purposes and in accordance with these Terms & Conditions.

You must not:

Use the website for fraudulent, unlawful or unauthorised activities;
Attempt to gain unauthorised access to our website, systems or networks;
Interfere with the security, functionality or operation of the website;
Upload or transmit malicious software, viruses or harmful content;
Copy, reproduce, modify or distribute our website content without permission; or
Use another person’s account or personal information without authorisation.

We reserve the right to suspend, restrict or terminate access to the website where we reasonably believe that these Terms & Conditions have been breached.

3. Product and Service Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices and service information displayed on our website are accurate and up to date.

However, product images and colours may vary slightly from the actual product due to screen settings, photography, lighting or manufacturer changes.

Product specifications may also be updated or changed by manufacturers or suppliers from time to time.

We reserve the right to correct errors, update information and modify product or service details where necessary.

4. Product Prices

All prices displayed on our website are stated in Malaysian Ringgit (MYR/RM) unless otherwise indicated.

Prices may be changed or updated without prior notice.

The applicable price for an order will generally be the price displayed at the time the order is placed, subject to any obvious pricing or system errors.

Additional charges, including delivery, installation, labour, service or other applicable charges, will be displayed or communicated to the customer before the order or service is confirmed.

5. Orders and Order Acceptance

Submitting an order through our website constitutes a request to purchase the selected products or services. It does not automatically guarantee acceptance of the order.

We reserve the right to accept, reject or cancel an order for reasons including:

Product availability;
Incorrect pricing or product information;
Payment or transaction issues;
Suspected fraudulent or unauthorised activity;
Incorrect or incomplete customer information; or
Circumstances beyond our reasonable control.

If an order is cancelled after payment has been received, any applicable refund will be processed in accordance with our Return, Exchange & Refund Policy.

6. Payment

Customers must provide accurate and complete payment information when placing an order.

Payments may be processed through third-party payment providers, banks, payment gateways or other authorised payment platforms.

We do not knowingly store complete payment card information unless expressly stated and permitted by applicable law.

Orders will generally only be processed after successful payment confirmation, unless another payment arrangement has been agreed with the customer.

7. Delivery

We aim to process and deliver orders within the estimated timeframe communicated at checkout or otherwise provided to the customer.

Delivery times may vary due to:

Product availability;
Courier or logistics delays;
Public holidays;
Weather conditions;
Incorrect or incomplete delivery information; or
Other circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery information.

Any applicable delivery charges, delivery restrictions or special delivery conditions will be communicated before the order is completed.

8. Installation and Technical Services

Where VEXTRA provides installation, maintenance, repair or other technical services, customers must provide reasonable access to the relevant premises, equipment and facilities necessary for the agreed work.

Additional charges may apply where:

Additional materials or equipment are required;
The installation location requires specialised work;
Existing wiring, networking or infrastructure requires modification;
Additional labour or working hours are required;
Site conditions differ materially from those originally described; or
The requested work falls outside the agreed service scope.

Where reasonably practicable, any additional charges will be communicated to the customer and agreed upon before additional work is carried out.

9. Repairs and Service Work

For repair and technical services, customers are responsible for providing accurate information about the equipment, device or system requiring service.

Repair or service times may vary depending on the nature of the issue, availability of parts and technical requirements.

Where replacement parts or additional work are required, applicable costs may be communicated to the customer before the work proceeds.

VEXTRA will take reasonable care when handling customer equipment but cannot be responsible for pre-existing damage, faults or issues that are unrelated to the agreed service.

10. Returns, Exchanges and Refunds

Returns, exchanges and refunds are governed by our separate Return, Exchange & Refund Policy.

Customers should review the Return, Exchange & Refund Policy before completing a purchase.

Nothing in these Terms & Conditions or our refund policies is intended to exclude, restrict or override any mandatory rights available to customers under applicable Malaysian law.

11. Manufacturer and Product Warranty

Certain products may be covered by a manufacturer’s, distributor’s or supplier’s warranty.

Warranty coverage, duration and conditions vary depending on the product and manufacturer.

Where applicable, warranty claims may be handled by VEXTRA, the relevant manufacturer, distributor or authorised service centre, depending on the applicable warranty terms.

Manufacturer or distributor warranty terms do not limit any mandatory rights available to customers under applicable Malaysian law.

12. Intellectual Property

All content available on this website, including but not limited to:

VEXTRA logos and branding;
Brand names and trademarks;
Text and written content;
Product descriptions;
Graphics and images;
Videos;
Website design and layout;
Software and code; and
Other website materials

is owned by, licensed to or used with permission by VEXTRA, unless otherwise stated.

You may not reproduce, modify, copy, distribute, publish, sell or commercially use our content without our prior written permission, except where permitted by applicable law.

13. Third-Party Links and Services

Our website may contain links to third-party websites, payment providers, delivery providers, manufacturers, suppliers or other external services.

We do not control and are not responsible for the content, availability, security, privacy practices or policies of third-party websites and services.

Customers should review the relevant third party’s terms, conditions and privacy policy before using those services.

14. Customer Accounts

Where account registration is available, customers are responsible for keeping their login credentials secure and confidential.

Customers are responsible for activities carried out through their account.

You should notify us promptly if you believe your account has been accessed or used without your authorisation.

We reserve the right to suspend or terminate an account where we reasonably believe there has been misuse, fraudulent activity or a violation of these Terms & Conditions.

15. Limitation of Liability

To the extent permitted by applicable law, VEXTRA will not be responsible for losses, delays or failures caused by circumstances beyond our reasonable control, including delays or failures involving third-party delivery providers, payment processors, manufacturers, distributors, internet service providers or other external service providers.

Nothing in these Terms & Conditions excludes, restricts or limits any liability, warranty or consumer right that cannot lawfully be excluded or limited under applicable Malaysian law.

16. Force Majeure

VEXTRA will not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, floods, fires, epidemics, government actions, strikes, transportation disruptions, internet or telecommunications failures, supply shortages or other unforeseen events.

17. Changes to These Terms & Conditions

We may update or amend these Terms & Conditions from time to time.

Any updated version will be published on this page together with a revised effective date.

Your continued use of our website after updated Terms & Conditions have been published constitutes acceptance of the updated terms, to the extent permitted by applicable law.

18. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of Malaysia.

Any dispute arising out of or in connection with these Terms & Conditions will be subject to the applicable laws and jurisdiction of Malaysia.

19. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

VEXTRA
Address: D1-6-16, Solaris Dutamas, Jalan Dutamas 1, 50480 Kuala Lumpur, Malaysia
Phone / WhatsApp: +60 13-881 2207
Customer Service: vextracustomerservice@gmail.com